Productive Disagreement - Leading Difficult Conversations (2024)
Course Description:
If you're like most people, you tend to avoid conflict and difficult conversations, perhaps out of fear of making things worse. But these are the kinds of conversations that are most important to tackle head-on; otherwise, you risk having the conflict escalate, problem behavior continue, resentments build, or worse.
You can't afford to continue to procrastinate or avoid that conversation, so this module will provide you with some strategies for approaching difficult conversations in a productive and confident manner.
Learning Objectives:
- Understand why and how conflict can be a good thing
- Define what makes for productive disagreement
- Identify signs and indicators that a critical conversation is needed
- Learn the challenges and conditions for productive disagreement
- Learn strategies for leading productive critical conversations
- Practice strategies for critical conversations through case studies
Who Should Take This Course:
- VR professionals
- Managers and team leaders
- Case managers
- Anyone looking to improve their conflict resolution and conversation skills
Enroll Now:
Gain confidence and strategies to lead difficult conversations productively. Enroll in Productive Disagreement - Leading Difficult Conversations (2024) today and earn 2 CRC credits or a certificate of completion.